Refund & Billing Policy

1. Who can be charged

Paid plans are available exclusively to "Sugar Daddy" (provider) accounts. "Sugar Baby" (seeker) accounts have free messaging and are never billed.

2. Plans, prices & currency

• Premium, €50 for 30 days of access. A one-off payment, not a recurring subscription.
• All prices are in Euro (EUR). The price shown is the total you pay, no additional charges are added at checkout.
• Private-gallery unlocks are one-off charges between €3 and €150 set by the seller.

3. Billing descriptor

Card payments for SugarBowl.ie appear on your card or bank statement as UG*sugarbowl353851321494. This is the billing descriptor set by our payment processor. If you see a charge you do not recognise, please email [email protected] before disputing, most "unknown" charges are simply a household member's subscription.

4. No auto-renewal

Premium is a one-off payment that grants 30 days of access. It does not auto-renew. When your 30 days end, your account returns to the free tier, no renewal charge is taken, and there is no subscription to cancel.

To continue on Premium, simply make another payment whenever you choose. You are never billed automatically.

5. Refunds, digital goods, immediately consumed

Memberships and private-gallery unlocks are digital services that begin to be supplied immediately upon successful payment. By completing checkout you expressly:

• Request the immediate performance of the digital service before the end of the 14-day withdrawal period; and
• Acknowledge that you lose your statutory right of withdrawal under Article 16(m) of EU Directive 2011/83/EU on Consumer Rights, as transposed by the Irish European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, as soon as performance has begun.

Accordingly, all payments are final and non-refundable, including:

• Any unused portion of your 30-day Premium access period.
• Premium access once it has been activated.
• Private-gallery unlocks once the gallery has been opened.

6. Failed payments

Because Premium is a one-off payment, there are no automatic renewal charges to fail. If a payment does not complete at checkout, no access is granted until a successful payment is made.

7. Chargebacks & disputes

If you have any billing concern, please contact us first at [email protected]. We typically reply within one business day and resolve the majority of issues without involving your bank.

Initiating a chargeback for a service that you have used, without first attempting resolution with us, is treated as a breach of our Terms of Service and an act of fraud. Consequences include:

• Immediate, permanent ban of the disputing account and any linked accounts.
• Recovery of processor fees and administrative costs.
• Submission of full evidence of consent, delivery and use of the service to the issuing bank.
• Where appropriate, referral to relevant fraud-prevention databases.

8. Private-gallery purchases

Private-gallery unlocks are one-off, immediately delivered digital purchases. By unlocking a gallery you waive your 14-day withdrawal right under Article 16(m) of Directive 2011/83/EU. Unlocks are final and non-refundable. If a gallery violates our content rules, report it and we will investigate and remove any offending content, but unlocks remain non-refundable.

9. Card data & security

All card payments are processed by our PCI-DSS compliant payment processor. SugarBowl.ie never sees, transmits or stores full card numbers, CVV, or PIN. We only retain a non-sensitive token used to identify your payment.

10. Contact

All billing questions: [email protected]. We aim to respond within one business day, Monday to Friday.